If you can’t find your answers here, then please Contact us and we’ll be happy to answer any other questions you may have.
What dates are available?
What are the available hours for hosting an event?
We do a 20 hour block for our City View rentals from 8:00am – 4:00am.
This allows you time for load in, set up, event and load out.
What are the operating hours of the building?
METREON Building Hours:
10:30am – 8:30pm Sunday to Thursday
10:30am – 9:30pm Friday to Saturday
However, since AMC also occupies 2 floors of the METREON, the doors will be open for movie showings, which vary by day. If you choose to have an event outside these hours, we can position security to let in individuals attending your event.
What is the earliest time an event may load in?
Load in starts at 8:00am on event day. Load-out may occur at other times with management approval, and additional charges may apply.
What is the latest time an event may load out?
Event load out is to be complete by 4am. Load-out may occur at other times with management approval, and additional charges may apply.
Where is City View located?
City View is located on the 4th floor of the METREON at 135 4th Street at the corner of Mission and 4th Street in San Francisco, CA.
How do guests access the venue?
The floor is accessible via 2 passenger elevators and escalators.
How large is the venue?
City View is a large scale event space encompassing 18,000 square feet of interior event space, including a 3,500 square foot lobby, featuring floor to ceiling glass windows, with dynamic views of San Francisco. Then running along the entire venue is a 12,000 square foot outdoor terrace overlooking the beautiful Yerba Buena Gardens.
What is the venue capacity?
500 guests in City View (excludes terrace) for seated dinners with a program.
1,200 guests in City View (excludes terrace) for standing receptions.
2,000 guests in City View and terrace for standing receptions.
*Depending on layout of floor plan, all capacities must be approved by fire dept.
How does Load in/Out work?
We have a loading dock as well as our Howard Street cut out to load your vendors in and out.
Are there parking facilities on-site? If so, what time does the facility close?
Parking is not permitted in the METREON/Marriott Loading dock area. But we are located next to the 5th & Mission Garage. It is the largest public parking structure in the city and it is open 24 hours a day (Website: www.fifthandmission.com).
Is valet parking available on-site?
We do not have access to valet parking.
How do guests access the venue?
City View is located on the 4th floor of the METREON and is accessible via 2 passenger elevators and escalators.
Is there any public transportation near your venue?
City View is very centrally located and is walking distance to major BART and bus stops.
Can the passenger elevators be privatized?
No unfortunately it’s within a public space.
Is there a designated area for registration & coat check?
City View features a 3,500 square foot contemporary lobby and 1,200 square foot coat check facility. Racks, hangers, and tickets available upon request.
Are food & beverage services permitted in the venue?
It is highly recommended that clients select a caterer from our Preferred Vendors list. This list is comprised of caterers who have an established relationship with City View, are familiar with the facilities and the required rules and regulations, respect the Center’s mission and have excellent reputations. If there will be alcohol served at your event, an alcohol catering permit must be completed, approved and submitted to Management at least 5 days prior to your event.
Are there kitchen facilities available on-site?
Conveniently located within the City View space the catering kitchen features space for food preparation storage and staging capabilities. The kitchen is a production space to be used for last minute food preparation, plating and bussing only.
Are additional permits required for open-flame, amplified sound, alcohol, etc.?
It is the client’s responsibility to obtain all the necessary permits required per event. This may include, but is not limited to, fire, amplified sound, alcohol, and tenting permits.
Are vehicles allowed inside of the venue?
Installation of automobiles, scooters, and/or motorcycles must be coordinated with City View Event Management.
Is cigarette smoking allowed?
Smoking is permitted in designated areas on the terrace, however, all interior METREON facilities are designated as non-smoking.
How many restroom facilities are there in the venue?
There are 22 restroom facilities available in the atrium lobby and within the City View space.
Does City View provide furniture or décor?
City View does not provide furniture or décor rentals for the event space. Small seating areas are provided in the lobby area and terrace. This furniture is for use in the dedicated areas where they are placed.
Does City View have a list of preferred vendors?
Yes, it is highly recommended that clients select a vendor from the Preferred Vendors list. All vendors are familiar with the facility and have an excellent history of working within City View.
Does the venue provide security and if so, how many guards?
METREON has a professional security staff on duty at all times. For your event at City View we provide a set number of security guards based on the occupancy and type of event taking place. If you wish to hire additional security we will provide you with the company we use.
Does the venue provide house staff before and during the event, and if so what is the hourly rate?
City View provides basic clean-up of the venue prior to the event, basic engineering adjustments (HVAC and 2 light level changes), trash monitoring, bathroom attendants, basic security and venue supervisor during the hours of the event. We also provide an elevator operator in our service elevator for load in/out. Clients are responsible for securing any additional staff during the hours of the event.
Is there storage available on-site before and after an event?
There is no storage available at the City View event space.
What are the in-house A/V capabilities and is there a stage available?
City View is not a vendor of A/V equipment and does not provide technical planning beyond advising clients of the capabilities of the on-site equipment. City View house lighting, and basic floor power comes as a basic package and should be used for ambient purposes only. See Preferred Vendors list for staging needs, as there is not a stage on premise.
Is there internet or Wi-Fi provided on-site?
We provide basic unlocked Wi-Fi within City View. A robust Wi-Fi system is available at an additional fee. Please inquire with City View Management regarding capabilities and passwords.
Is there a venue rental discount for non-profit organizations?
Non-profit organizations are extended a discount off the venue rental fee, pending management approval and a valid 501(C)3.
Is a deposit required to secure a reservation?
A $5,000 security deposit is required for events in City View space. Any costs to repair, damages or cleaning charges incurred by City View will be deducted from this amount and the balance refunded.
Are there overtime charges for loading-in and loading-out?
Additional hours for set-up and strike outside of agreed-upon times may be billed at an overtime rate starting at $1000 per hour.
Are there any other additional fees not included in the rental of the space?
The only additional fees for the venue are for additional power and rigging.
Rigging $1,000 flat fee
Show power $300 per 100amp
Additional Hours $1,000 + labor costs exceeding the hours of 8:00am-4:00am on event day
Is there access to a loading dock & freight elevator, and if so where is the access location?
All loading must take place through the Howard Street cut out and/or the Loading Dock, between 3rd and 4th Streets which directly accesses a freight elevator (Dimensions: Doors = 5’ W x 8’ H Inside = 8’4” W X 9’5” H X 10’2” D)
Is there equipment available for use in-house? If so, what equipment and are there additional charges for usage?
Vendors must bring their own equipment such as ladders, dollies, forklifts, hand trucks, etc. City View will not loan property to clients or subcontractors.
What are the power specifications throughout the venue? Is there power accessible on the terrace?
Interior Electrical floor plans may be provided by City View Event Management upon request. Power is available on the terrace, upon request.
What are the building’s policies for garbage and recycling removal?
The client is responsible for taking all garbage off site. Most caterers will take garbage with them as part of their service, but we can provide waste management companies if need be.